Thursday, 27 May 2010

HRG Counts Cost Control, Technology In Fiscal Year Pre-Tax Profit


Severe cuts to public sector travel budgets are no reason for a travel management companies to panic, according to the chief executives of one the largest global agencies.

HRG boss David Radcliffe was speaking to ABTN this morning (May 26) after his company released its financial result for the year until March 31, which included 15% year-on-year increase in profits before tax and an overall 7% drop in total revenue.

Yesterday the new Chancellor of the Exchequer, George Osborne, confirmed that government travel budgets would be slashed as part of the effort to reduce the UK's burgeoning deficit.
HRG's contracts with the Ministry of Defense and the Foreign and Commonwealth Office were on Osborne's list of affected departments. But a bullish Radcliffe said the company was viewing the news "opportunistically".

"Whether there are cuts or not, there will still be a lot of work for us to manage [with the FCO and MoD]. Bear in a mind a lot of the work we do is to save them money. So we view this as an opportunity to get to other government departments to save them money. We believe we can help the government meet its objectives."


HRG's preliminary results revealed the company made £326.8 million total revenue for the year until March 31, down 7% on the previous 12 months.

Radcliffe said was pleased with the result, which sees investors receive 1.2 pence per share in dividend, and said the results were cause for "cautious optimism".

But he resented any suggestion that the strong performance was down to pure cost cutting.

"I prefer not to call it cost cutting," he said. "It's a reshaping the business.

"We took a view, like a lot of other industries, that our own revenue was going to go down, so what we needed to do was reshape the business to maximise the opportunity.

"If it was just cost cutting you wouldn't necessarily seen the margin increase at the same time."
He said he wanted the business to be "in the right place" to benefit from the economic upturn.

"We things began to turn we wanted to take some benefit. So we are cautiously optimistic. In the closing days of last year and the opening days of this year we have seen some signs of a pick up."


Radcliffe admitted that redundancies were necessary during the ‘business reshape' (according to HRG's annual figures the average number of staff employed by the Group including key management fell by 917 people to 5,319 between March 31 2009 and March 31 2010), but revealed that the company was now in a position to increase headcount in certain areas.

"We lost some people over the year, but since then we've made some incredibly good signings. So we are gently recruiting where necessary."

Thursday, 20 May 2010

CDS Groupe - Worldmeetings network


Meetings & Bookings Management Services

CDS Groupe / Worldmeetings offers a wide range of services for the management of corporate meetings booked into hotels and meeting venues, all over the world. Service centres are available in various countries providing personal support to meeting planners nationally, both for their domestic and outgoing bookings.

CDS Groupe offers its clients 3 online booking plateforms of services :

Meetings
Bookings
Event

Thursday, 6 May 2010

The future of hotel meeting bookings is online

Online availability, rates and booking capabilities will become standard for small meetings and events at hotels within the next three years, according to a Hotel Booking Agent Association survey.

The survey of 73 member hotel booking agents (HBAs) found a growing appetite for online solutions to better manage booking processes in the transient accommodation sector and, increasingly, in meetings management.

The need for cost savings was the most prevalent driver of the adoption of new technologies, as agencies sought to reduce overheads. Speed of response to ascertain availability and rates was ranked second driven by the desire to offer a quick and responsive customer service.

One of the key uses of online technology was the management of specially negotiated allocations for bedrooms and rates on behalf of a specific corporate client at individual hotels.

The research also found only one organisation attained rates from multiple web sites including third party aggregators. Of the agencies whose core business stream was accommodation, all had live available connectivity either with GDS, Pegasus or Direct Connects with hotel brands directly.

Hotel groups, chain venues and independent properties are already opening their inventories for small meetings and all agencies agreed that online availability, rates and booking capabilities would become standard for small meetings and events within the next three years.

Trevor Elswood, chairman of the HBAA’s Technology, Innovation & Environment (TIE) Committee, said: “Traditionally HBA’s were reliant on dealing directly with properties to negotiate rates and secure inventory. Agencies are now well versed in managing accommodation policies on behalf of their corporates online through the wide range of live availability distribution connections. The corporates’ growing reliance on HBA’s as part of the business outsourcing process means that meetings management policies too are being integrated into online inventories. The survey clearly shows demand from our members who want to capitalise on the IT available, and in turn reduce their own overheads.”